Case Studies

How to reduce manual shipment processes for courier services?

Manual shipment process is a tedious job for most courier services. But it has been the practice for a long time now. Even with the advent of technology, the underlying process still remains largely the same. It results in increased errors and waste of human hours. It also means more people need to be employed to sort the packages.

Why is it so tough to reduce manual shipment processes?

Identifying addresses: When the shipments arrive at the hub, someone has to manually identify the address and then sort it according to relevant zones. This is highly error-prone.
Human dependence: From sorting parcels to assigning it to the right drivers, everything is dependent on humans. Even the experienced managers slip up now and then. The whole process depends on the manager’s local knowledge. Things can go haywire if there is a personnel churn, which is a common occurrence in companies.
Higher processing time: With so many humans involved, the processing time is naturally high. This leads to less time spent on the ground delivering parcels and ultimately to a bad customer experience.

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Saving time in the manual sorting process

Locus partnered with a top courier delivery services company in India. The conglomerate is South Asia's premier courier and integrated express package distribution company.

The manual sorting process consumed a lot of the company’s resources. This meant there were errors and hence a higher processing time and human resource cost. This ultimately resulted in reduced time on the field to deliver and a lack of accurate checks for miss-routes.

After implementing Locus’ automated parcel sorting solution the total sorting time reduced from 75 minutes to 30 minutes or a 60% time-saving. It also resulted in more than a 70% decrease in the number of people deployed for the entire sorting process. There was a 95%-97% mapping accuracy.

Solutions Offered

Locus IntelliSort: A comprehensive solution that maintains a high level of accuracy in the sorting process while significantly reducing the time taken. The completely automated parcel sorting process reduces human dependency.
Geocoding Service: The solution ensures that addresses are mapped against the corresponding route number, irrespective of the quality of address, thereby leaving no room for error.
Rider Allocation: Every shipment is automatically assigned to the most optimal delivery route and the rider best suited for it.
Locus Dispatcher i.e., Route Planning Software: The Routes provided by IntelliSort can be printed on the shipping label to eliminate manual dependence.

Business Sector

3PL

Performance Improved

70% decrease in the number of sorting personnel

Locus Helps Businesses Globally Achieve Their Last Mile Goals

Reduces Labor Cost

Increases Efficiency

Reduces Errors

Enhances Traceability

Order management and fulfillment

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