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Field Service Dispatch Planning

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Field Service Dispatch Planning

What are the key challenges in field service dispatch planning?

Field service dispatch planning is a tedious and time-consuming task for operations managers. With the rise of on-demand services, it has also become increasingly complex because task assignment has become real-time.

High cancellation and rescheduling rates

High cancellation and rescheduling rates

Last-minute cancellations or rescheduling leads to a loss in time and money.

Incorrect allocation of Field Service Executives

Incorrect allocation of Field Service Executives

Assigning the wrong field executive for a task impacts your customer satisfaction. Manually assigning these tasks is also a huge challenge.

Lack of transparency

Lack of transparency

Limited on-ground visibility of your service partners leads to decision-making paralysis.

On-demand allocation of task

On-demand allocation of task

Taking into account parameters like a field executive’s skill sets, location preference, ratings, to experience etc, in real-time is a tightrope exercise.

Why use Locus to solve your field service dispatch routing problem

Manage cancellations and rescheduling better

Manage cancellations and rescheduling better

Locus’ service scheduling software will help manage the high cancellation and reschedule rates by effective resource utilization to generate more revenue and reduce idle time.

Better mapping of Field Services

Better mapping of Field Services

Locus will accurately map the right field service executive to the customer by considering location preference, skills, ratings, experience etc. This will improve the overall serviceability quotient of your brand.

Get better visibility

Get better visibility

Locus’ solution will improve operational transparency and enable a better customer experience. You can easily track your on-ground executive with our live notifications on service deviations.

Better revenue maximization

Better revenue maximization

Enable your field executives to increase the number of tasks completed per day by using our solutions. Do better on-demand dispatch automation by taking into account location preference, skills, ratings, experience, etc. of your field executive.

Easy allocation of on-demand services

Easy allocation of on-demand services

Locus can help you accommodate last-minute service requests with the dynamic scheduling feature.

The Locus Advantage

The Locus Advantage

Locus’ deployment, engagement, and customer success teams will be with you at every step of your Locus journey. We will ensure that your unique business needs are met to the best of our abilities.

The Locus Trust

The Locus Trust

Locus is a trustworthy partner when it comes to managing the security of your data. We are ISO 27001:2013 and BS10012:2017 certified.

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Key Capabilities of Locus’ Field Service Dispatch planning

Learn More About Locus Field Service Dispatch Planning

Key Industries

Our best-in-class offerings will help reduce costs, increase efficiency, and bring consistency and transparency in daily operations.

Our Product Ecosystem

Elevate your supply chain to the next level with the Locus product suite

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Maximize Your ROI with Field Service Dispatch Planning

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Frequently Asked Questions

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How can Locus help you?

  • Locus’ proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates thereby helping your on-ground executives locate addresses easily.
  • Digitize all your operational variables such as fleets, delivery persons, etc to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle(fleet)—with a birds-eye view of your entire operations.
  • Build your own reports and analyze important parameters that you need to make key decisions.

Join Industry Leaders:

$100 M+
Logistics costs reduced
100+ Years
Planning time saved
6300 + Tonnes
GHG emissions reduced

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